We have gathered the answers to the most frequently asked questions for you! 


Where is my order?

As soon as all the items you ordered are in stock/released, we will immediately pack the goods and prepare them for shipment. We will send you a shipping confirmation including the tracking number by email when the goods have left the warehouse.

 

In standard shipping, your package will usually be delivered within 3-5 business days.

 

Please note that we currently cannot offer partial deliveries. If your order contains items that are still unpublished or out of stock, for example, we cannot pack them into a separate order and reship them. In such a case, the whole order will be delayed.

 

Thank you for your understanding!


How can I return my order?

If you want to return items from your order to us, you can easily contact us at the following link, and thereby request a return label to return your order.

 

An exchange is not possible. After receiving the return, the amount will be refunded to you via the original payment method.


Are partial shipments possible?

Please note that we currently cannot offer partial deliveries.

If your order contains items that are still unpublished or out of stock, for example, we cannot pack them into a separate order and reship them.

In such a case, the whole order will be delayed.

 

Thank you for your understanding!


Can I add items to my current order? 

 

If your order is not yet paid, you are welcome to add more items.

In this case don’t hesitate to contact us.

If you have already paid for your order, it is not possible to add items for accounting reasons. 

 


BLAST-POINTS

You can find your blasts in the upper right corner of your customer profile under the tab "Blasts". Here you can find the blast conditions and your account balance.

Example calculation: 
2000 Blast points in the old shop equals
500 Blasts in the new shop 

Blasts earned / purchased:
€2.00 spent = 1 BLASTs earned. 
Each BLASTs prize earned expires in 365 days. 

Redeemable from 100 blasts.

HERE you can find the Blast conditions and your account balance.


I'm unable to log in 

If you are NOT able to log in directly, please try to reset your password using the "Forgot password" function.

It may take a few minutes for the email to be sent. If no email arrives, please try again a few minutes later. 

If this does not work, we will check in detail if your data has been transmitted correctly. You are welcome to contact us for this purpose.

Please be aware if you enter a different email address than the one you used in our old shop, the following message will appear:

"If a customer account is linked to xxx.xxx@gmail.com, you will receive an email with a link to reset your password."

 

You can reset your password HERE. 

HERE you can request/assign a new password for EU

HERE you can request/assign a new password for UK

HERE you can request/assign a new password for DE CH & AT

 

IMPORTANT! The automatic e-mails from our system may end up in your SPAM FOLDER. Please check there if you haven't received an email.


I didn't receive an email 

It may take a few minutes for the email to be sent. If no email arrives, please try again a few minutes later.  

 

Please be aware if you enter a different email address than the one you used in our old shop, the following message will appear: 

"If a customer account is linked to xxx.xxx@gmail.com, you will receive an email with a link to reset your password."

If the system does not find a matching email address, it will not be able to send an email to this address.

IMPORTANT! The automatic emails from our system may end up in your SPAM FOLDER. Please check there if you haven't received an email.


Are orders currently being sent to Russia, Belarus or Ukraine?

We are sorry to inform you that at the moment we are not able to deliver orders to Russia/Belarus/Ukraine due to the current situation.

We will of course inform you as soon as deliveries are possible again.