We have gathered the answers to the most frequently asked questions for you! 

Where is my order?


As soon as all the items you have ordered are in stock and released, we will immediately pack the goods and prepare them for despatch.

We will email you a dispatch confirmation with tracking number as soon as the goods have left our premises.

For standard shipping, your package will normally be delivered within 3-5 working days.

Are partial shipments possible?


Please note that we are currently unable to offer partial deliveries.

For example, if your order includes items that have not yet been released or are out of stock, we will not be able to place them in a separate order and reship them.

In this case the whole order will be delayed.


Thank you for your understanding!

How can I return my order?


If you would like to return items from your order to us, you can conveniently contact us and request a return label for your order.

Contact details:
E-Mail: customerservice@nuclearblast.de
Phone: +49 (0)7162 9280-596


Can I add items to my current order? 


If your order has not yet been paid for, you are welcome to add more items. Feel free to contact us for this purpose.

Contact details:
E-Mail: mailorder@nuclearblast.de 
Phone: +49 (0)7162 9280-26

If you have already paid for your order, it is sadly not possible to add items for accounting reasons.




Your blasts can be found in the top right hand corner of your customer profile under the "Blasts" tab, or you can click here.

Blasts earned / purchased:

  • 2.00 spent = 1 BLASTs earned 
    Each BLASTs earned expires in 365 days. 

Once you have earned 100 Blasts, you can redeem them at checkout.

I'm unable to log in?


If you are NOT able to log in directly, please try to reset your password using the "Forgot your password?

It may take a few minutes for the email to be sent. If you do not receive the email, please try again in a few minutes.

It is possible that the email will end up in your SPAM folder. Please check there as well.

If this does not work, we will check in detail whether your data has been transferred correctly. Feel free to contact us.

Please enter the email address you used to register with Nuclear Blast.


Otherwise you can request a new password HERE.

Subscribing to the newsletter? 


On every page in the shop you will find a box at the bottom of the page. All you need to do is enter your email address and click 'Subscribe'.
Once you have entered your email, you will receive an email asking you to confirm your subscription to the newsletter. It may take a few minutes for you to receive this email.

Please check your spam folder!


If you don't receive the confirmation email or the subscription box doesn't work, you can also send us an email to mailorder@nuclearblast.de with "Newsletter Subscription" in the subject line.

Country-specific delivery restrictions?


We are sorry to inform you that due to the current situation we are currently unable to ship orders to Russia/Belarus/Ukraine and Nicaragua.

We will inform you as soon as possible.