Textures - Genotype - Special Pack

Please have your order number and postcode ready.
Check order status

The delivery address can only be changed before dispatch, i.e. before it has been processed by the logistics department. This usually takes 1-2 working days.

You will receive a shipping confirmation with a tracking number as soon as your order has left our warehouse.

You can enter a discount code or voucher code in your shopping basket during the ordering process. Depending on the promotion or value, this will be applied automatically.

We do not have a minimum order value or a minimum quantity surcharge. Additional customs duties and fees apply for deliveries to countries outside Europe.
Shipping costs overview

We only ship all ordered items in one shipment.

Pre-order items will be shipped on or after the announced release date. You can find the exact shipping date in the following overview and in the details.

Pre-order overview

Pre-order details

Credit card, Klarna, PayPal, Google Pay, Apple Pay, bank transfer and other country-specific payment methods. All payments are processed via secure and encrypted connections to protect your data.
Payment methods overview

You cannot change the payment method for an order that is already being processed. You can cancel the old order and place a completely new order with the desired payment method in our online shop.

Within 30 days without giving a reason, in the original packaging. The return must be prepaid.
Return details

Please cancel your order with our support team. Our customer service will process the cancellation for you immediately.

Unfortunately, we do not offer direct exchanges. Once we have received and processed your return, we will automatically refund your money so that you can reorder the replacement items you want.